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Terms and Conditions

Terms and Conditions

Ordering Terms

  • No refunds within 14 days before delivery, unless agreed with us.
  • No free rescheduling within 7 days before delivery. A 20% administrative fee will be charged for rescheduling if needed.
  • If a refund is requested, the buyer is responsible for the transection fee.
  • Please collect at scheduled location and time. Orders will be discarded if not picked up on time.
  • Collection points do not provide storage services. All orders must be picked up according to the order date, otherwise they will be discarded without further notice.
  • Please pay attention to the Minimum order (if any), for any order below the requested quantity, the order will not be accepted and will undergo a refund.
  • Confirmation of payment signifies understanding and agreement to the above terms.
  • Wedding/ Business order will be referring to other terms and conditions.

Promotional Terms
  • Only one promotion per order is accepted.
  • Not applicable to wholesale or already discounted items.
  • Please use the promo code before payment, changes cannot be made after payment.
  • Only rescheduling or product exchange is allowed, no refunds.
  • Full payment is required for promotional prices.

Adverse Weather Arrangements

If Typhoon Signal No. 8 or above or Black Rainstorm Warning is cancelled before 10:00 am, customers can choose to reschedule the order for the next working day or discuss delivery time with the store. For the safety of employees, the store reserves the final decision; if the signal is cancelled after 10:00 am, operations will be suspended and orders will be rescheduled for the next working day. No rescheduling is allowed, and a 50% refund can be arranged for adverse weather conditions (excluding handling fees).

*Another Story By Another Baker Limited reserves the right to change the terms and make final decisions.